Verint Named a Leader for Workforce Optimization Suites by Independent Research Firm

Wed Aug 31, 2016

Company Cited with the Highest Ranked Current Offering and Strategy; Recognized for Customer Engagement Focus

MELVILLE, N.Y., August 31, 2016Verint® Systems Inc. (Nasdaq: VRNT) today announced that it has been named a leader in the new Forrester research report, The Forrester Wave: Workforce Optimization Suites, Q3 2016, published August 31, 2016.

Forrester evaluated Verint Workforce Optimization (WFO), an integral part of the company’s Customer Engagement Optimization portfolio, alongside eight other solutions. In its analysis, it states that “Verint should sit comfortably on the shortlist for mid- to large-size enterprises seeking a broad set of tools linked together with workflows or for companies looking to extend WFO into back-office or branch/retail environments.”1 In the report, the firm also points to Verint’s use of actionable intelligence within its suite, noting that “many of the company’s customers specifically cited the unification of its WFO suite as a reason for selecting Verint.”2

 

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Press Release

Verint Named a Leader for Workforce Optimization Suites by Independent Research Firm

Wed Aug 31, 2016

Company Cited with the Highest Ranked Current Offering and Strategy; Recognized for Customer Engagement Focus

MELVILLE, N.Y., August 31, 2016Verint® Systems Inc. (Nasdaq: VRNT) today announced that it has been named a leader in the new Forrester research report, The Forrester Wave: Workforce Optimization Suites, Q3 2016, published August 31, 2016.

Forrester evaluated Verint Workforce Optimization (WFO), an integral part of the company’s Customer Engagement Optimization portfolio, alongside eight other solutions. In its analysis, it states that “Verint should sit comfortably on the shortlist for mid- to large-size enterprises seeking a broad set of tools linked together with workflows or for companies looking to extend WFO into back-office or branch/retail environments.”1 In the report, the firm also points to Verint’s use of actionable intelligence within its suite, noting that “many of the company’s customers specifically cited the unification of its WFO suite as a reason for selecting Verint.”2

Forrester Evaluation Criteria

In its 39-criteria evaluation, Forrester developed a comprehensive set of metrics that provides a detailed look at breadth of capability, strategy and market presence, and included vendors with strong presence in the WFO market and a WFO suite—not just disconnected components—as well as those that generate frequent interest from Forrester clients.3 The specific WFO capabilities covered in the report include interaction recording, quality management, workforce management, interaction analytics, performance management, elearning and coaching, and strategic planning.

Analyst Perspectives on the WFO Market

“Customer service application pros see WFO tools as the gasoline that powers customer service organizations,” wrote Ian Jacobs, Forrester senior analyst, in the report. He added, “Unique among vendors in this Forrester Wave, Verint Systems brings a customer engagement focus to the mix, stemming from its acquisition of customer service specialty vendor KANA Software.”4 Verint was also recognized as a leader in The Forrester Wave: Customer Service Solutions for Enterprise Organizations, Q4 2015.

Of this workforce optimization evaluation, Jacobs cited interaction analytics and partner ecosystems as key differentiators, noting that those “that provide broad interaction analytics, including historical and real-time speech, text and desktop analytics, as well as a broad system of partners, stand out from the rest.” 5 The author also cited “the rise of omnichannel customer service [for raising] the profile of WFO as a driver for both operational performance improvements and business transformation.”6

“Verint is honored to be recognized as a leader in Forrester’s evaluation of workforce optimization suites and for what we believe was a strong evaluation of our comprehensive, unified suite,” says Elan Moriah, president, Verint Enterprise Intelligence Solutions. “We’ve taken a strategic approach to customer engagement through our solutions, services and customer experience program, which uses our own customer interaction data to help ensure successful customer journeys and positive experiences.”

Über Verint Systems Inc.
Verint® (Nasdaq: VRNT) ist ein globaler Marktführer im Bereich der Actionable Intelligence® Lösungen mit einem Fokus auf der Optimierung der Kundeneinbindung, den Sicherheitsdaten, der Betrugserkennung und -bekämpfung, der Risikominimierung und der Einhaltung von Vorschriften. Aktuell verlassen sich 10.000 Unternehmen in 180 Ländern, darunter über 80 Prozent der Fortune 100-Unternehmen, auf Daten von Verint-Lösungen, um bei ihrer Entscheidungsfindung besser informiert und effektiver zu sein. Learn more about how we’re creating A Smarter World with Actionable Intelligence® at www.verint.com.

1-6 Forrester Research, Inc., The Forrester Wave: Workforce Optimization Suites, Q3 2016, August 31, 2016.

Diese Presseinformation enthält zukunftsgerichtete Aussagen, einschließlich Aussagen bezüglich der Erwartungen, Prognosen, Ansichten, Gelegenheiten, Pläne, Strategien, Überzeugungen u. ä., zu Verint Systems Inc. Diese zukunftsgerichteten Aussagen sind nicht als Garantie für zukünftige Leistung zu sehen und beruhen auf den Erwartungen der Geschäftsleitung, die einer Reihe von Risikofaktoren, Unsicherheiten und Annahmen unterliegen. Jeder dieser Aspekte kann zu einer wesentlichen Veränderung der in den zukunftsgerichteten Aussagen ausgedrückten oder implizierten Erwartungen führen. Einzelheiten zu diesen Risikofaktoren finden Sie in unserem Jahresbericht auf dem Formular 10-K für das Geschäftsjahr bis 31. Januar 2016, unserem Quartalsbericht auf dem Formular 10-Q für das Quartal bis 30. April 2016 und in anderen Berichten, die wir bei der SEC eingereicht haben. Diese in dieser Presseerklärung enthaltenen zukunftsgerichteten Aussagen werden zum Zeitpunkt dieser Presseerklärung gemacht und Verint übernimmt, mit Ausnahme der gesetzlichen Vorgaben, keine Verpflichtung, diese zu aktualisieren oder Gründe zu nennen, warum die tatsächlichen Ergebnisse hiervon abweichen.

VERINT, ACTIONABLE INTELLIGENCE, MAKE BIG DATA ACTIONABLE, CUSTOMER-INSPIRED EXCELLENCE, INTELLIGENCE IN ACTION, IMPACT 360, WITNESS, VERINT VERIFIED, KANA, LAGAN, VOVICI, GMT, VICTRIO, AUDIOLOG, CONTACT SOLUTIONS, ENTERPRISE INTELLIGENCE SOLUTIONS, SECURITY INTELLIGENCE SOLUTIONS, VOICE OF THE CUSTOMER ANALYTICS, NEXTIVA, EDGEVR, RELIANT, VANTAGE, STAR-GATE, ENGAGE, CYBERVISION, FOCALINFO, SUNTECH und VIGIA sind Marken oder eingetragene Marken von Verint Systems Inc. oder ihrer Tochtergesellschaften. Andere erwähnte Markenzeichen sind Eigentum ihrer jeweiligen Besitzer.

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