Retail

One of the largest grocery and general merchandising retailers in the world, with two customer service centers staffed by more than 1,200 employees has deployed Verint Engagement Management, including employee desktop, knowledge management, case management, live chat, web self-service, email management, and whitemail management. They have reduced the volume of customer emails received, reduced the average handle time related to the servicing of customer emails, and decreased overall call volume.

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Leading Grocery and General Merchandising Retailer