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Engage on the Road South Africa 2019

Welcome to Engage on the Road, the events for Verint customers in the South Africa, which will take place on 9th of April at Marriott Hotel Crystal Towers in Cape Town and 11th of April at African Pride Melrose Arch Hotel in Johannesburg. Engage on the Road brings together colleagues, peers and partners for inspiration and collaboration and is filled with opportunities to help you get the most from your Verint solutions. Don’t miss your chance to learn from experts, who will share their expertise, insights and perspectives on how to optimise customer and employee engagement.

Learn

Find out more about the latest solutions, our roadmaps and product releases.

Network

Gain valuable insight and network with peers during presentations and other activities.

Get inspired

Hear exclusive thoughts and ideas from experts and “power users.”

speakers

  • Douglas McNeilage

    Verint

  • Amir Yampel

    GameEffective

  • Charlene Ungerer

    Verint

  • Steve Bell

    Verint

  • Marije Gould

    Verint

  • Guy Sutton

    Verint

  • Dave Poulton

    Verint

AGENDA

This agenda will give you a flavour of what we have planned and we will update with more detail on the session topics and keynote speakers shortly.

Guy Sutton, Senior Regional Director, UK & South Africa

Welcome and Opening

Marije Gould, Vice President Marketing EMEA, Verint

Verint Keynote: The hybrid workforce; how humans and technology work hand-in-hand

In collaboration with Opinium Research LLP, Verint Systems has polled more than 34.000 people in 18 countries across the globe to better understand consumer attitudes and demands around customer and employee engagement, technology and data. Marije Gould will tell you all about the hybrid workforce; how humans and technology work hand-in-hand to deliver better customer and employee experiences in our 'always-on' society. Our research will explore the true value of humans at work, and in customer service, as businesses turn to technology to engage with the 'always-on' consumer.

Douglas McNeilage, Account Director South Africa, Verint

Verint Customer success stories

In this session, Douglas will share local and international Verint customer success stories so you can learn how other organisations have benefited from Verint solutions. These success stories will include the specific Verint solution(s) that were selected by the customer, the situation they came from, key benefits and results experienced by the customers.

Amir Yampel, Director EMEA, GameEffective

Boosting Contact Center agents’ Performance using Verint Gamification

GamEffective is an employee centric SaaS platform that accelerates workforce performance. The platform keeps employees aware of and engaged with work goals, challenging them to continuously grow and excel. Just like a Fitbit for work. Through its unique approach of tying learning to performance data, GamEffective empowers employees to grow and hit their targets with personalized eLearning and activities. Best of all, GamEffective makes things fun - Employees don't just complete learning or work tasks - they compete on challenges, unlock missions and try to break all-time personal or team records constantly driven by real time feedback and recognition. Deployed worldwide by leading companies at their contact centers including: Microsoft, Telia, Unilever, Optus, Webhelp, Sykes, IBM, SwissLife Insurance, Synchrony Financial and many more.

Steve Bell, Vice President Solutions Consulting EMEA, Verint

The Future of Customer Engagement – Elevating the Customer Experience and Driving Operational Efficiency

Verint ist das Unternehmen für Kundenbindung. Customer engagement is now a strategic differentiator, and our solutions enable our customers to gain a sustainable competitive advantage by elevating customer experience and driving operational efficiency. We help organizations simplify, modernize and automate their customer engagement through our market-leading cloud and hybrid solutions. At our core, we’re a technology innovator and have one of the broadest portfolios of customer engagement solutions available today. We will share the Verint product strategy that is driving the evolution of our portfolio and our acquisition strategy. We will look at the latest and upcoming enhancements to our solutions, and also a vision of our integrated capabilities to manage the full customer engagement lifecycle.

Charlene Ungerer, Pre Sales Consultant, Verint

Product session Workforce Engagement and Voice of the Customer

Dave Poulton, Account Director, Verint

Product Session – Back Office Optimisation

Venue Cape Town

Discover a lifetime's worth of sophistication at the Cape Town Marriott Hotel Crystal Towers with elegant accommodation, an impressive array of on-site amenities and an ideal location in Cape Town's bustling Century City.

Marriott Hotel Crystal Tower

adresse:

Corner of Century Boulevard and Rialto Road
Century City, Cape Town, 7441
Tel: +27 11 214 6666

weitere informationen

Venue Johannesburg

Ideally situated in the heart of Johannesburg, the African Pride Melrose Arch specialises in luxury without compromise. We welcome you with a unique blend of chic design and outstanding service. African Pride Melrose Arch is ready to make you feel at home!

African Pride Melrose Arch Hotel

adresse:

1 Melrose Square
Melrose Arch, Johannesburg, 2196
Tel: +27 11 367 4367

weitere informationen


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sponsors

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