Verint’s Automated Workforce Management Leverages Artificial Intelligence to Empower the Workforce

Thu Nov 30, 2017

Mobility and Digital Assistants Make It Easy for Employees to Manage Work Schedules, Track Performance and Simplify Engagement

MELVILLE, N.Y., November 29, 2017 Verint® Systems Inc. (Nasdaq: VRNT) today announced innovative automation capabilities that are empowering the fast-growing digital workforce. These powerful new capabilities allow employees to access their work schedules via voice-controlled digital personal assistants and benefit from automation to perform schedule tasks on mobile devices—whenever and wherever they choose.

 

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Press Release

Verint’s Automated Workforce Management Leverages Artificial Intelligence to Empower the Workforce

Wed Nov 29, 2017

Mobility and Digital Assistants Make It Easy for Employees to Manage Work Schedules, Track Performance and Simplify Engagement

MELVILLE, N.Y., November 29, 2017 Verint® Systems Inc. (Nasdaq: VRNT) today announced innovative automation capabilities that are empowering the fast-growing digital workforce. These powerful new capabilities allow employees to access their work schedules via voice-controlled digital personal assistants and benefit from automation to perform schedule tasks on mobile devices—whenever and wherever they choose.

Today’s workforce expects easy-to-use software with embedded automation and mobile functionality, like what they use in their personal lives. Just as mobile phones and tablets are a way of life for today’s workforce, digital personal assistants—which once were limited to leisure activities, like playing music or ordering pizza—are growing in popularity in the business world.

Enhanced Mobile Capabilities

Workforce Management (WFM), a key component in Verint’s industry-leading Workforce Optimization (WFO) suite, offers greater automated schedule control through WorkView, its leading-edge mobile application for employees. Key features include:

  • Cross-platform functionality that’s available for both iPhone and Android devices.
  • Support for each step of the employee journey—from requesting time off and swapping shifts, to comparing latest performance metrics with group average—and the ability to make every step of the journey easy on the devices employees prefer to use.
  • Automated approval of schedule changes, allowing employees to view available shifts and the Verint WFM solution to automatically approve swaps and pick-ups based on pre-defined business rules.

In addition to offering built-in support for open bids, schedule management and shift bid access, the solution fosters employee engagement across channels and functions—such as internal communities, voice of the employee surveys and gamification—allowing employees to manage and improve their performance. Just as these capabilities engage and help employees shape their work life, they also help organizations achieve their business goals.

Artificial Intelligence (AI)-Enabled Schedule Access via Digital Personal Assistants

WFM is key to customer engagement strategies at most organizations and is used by millions of contact center agents and back-office employees involved in workforce planning and scheduling. Verint’s automated Workforce Management, with AI-based user interface capabilities, enables third-party digital personal assistants to communicate the structure of an employee’s work schedule. The result: voice-activated digital assistants can tell the time employees need to be at work on any given day and provide details on work content and break times, creating highly flexible access to work schedules.

“Verint’s automation solutions for WFM—as well as the automation infused throughout our broad solution portfolio—continue to have growing impact on the customer engagement industry, and we’re committed to furthering our leadership and introducing even more next-gen advancements in the areas of machine learning and natural language processing,” says Verint’s John Goodson, GM and SVP of products.

Über Verint Systems Inc.
Verint® (Nasdaq: VRNT) ist ein globaler Marktführer im Bereich der Actionable Intelligence® Lösungen mit einem Fokus auf der Optimierung der Kundeneinbindung, den Sicherheitsdaten, der Betrugserkennung und -bekämpfung, der Risikominimierung und der Einhaltung von Vorschriften. Today, over 10.000 organizations in more than 180 countries—including over 80 percent of the Fortune 100—count on intelligence from Verint solutions to make more informed, effective and timely decisions. Learn more about how we’re creating A Smarter World with Actionable Intelligence® at www.verint.com.

Diese Presseinformation enthält zukunftsgerichtete Aussagen, einschließlich Aussagen bezüglich der Erwartungen, Prognosen, Ansichten, Gelegenheiten, Pläne, Strategien, Überzeugungen u. ä., zu Verint Systems Inc. Diese zukunftsgerichteten Aussagen sind nicht als Garantie für zukünftige Leistung zu sehen und beruhen auf den Erwartungen der Geschäftsleitung, die einer Reihe von Risikofaktoren, Unsicherheiten und Annahmen unterliegen. Jeder dieser Aspekte kann zu einer wesentlichen Veränderung der in den zukunftsgerichteten Aussagen ausgedrückten oder implizierten Erwartungen führen. For a detailed discussion of these risk factors, see our Annual Report on Form 10-K for the fiscal year ended January 31, 2017, our Quarterly Report on Form 10-Q for the quarter ended July 31, 2017, and other filings we make with the SEC. Diese in dieser Presseerklärung enthaltenen zukunftsgerichteten Aussagen werden zum Zeitpunkt dieser Presseerklärung gemacht und Verint übernimmt, mit Ausnahme der gesetzlichen Vorgaben, keine Verpflichtung, diese zu aktualisieren oder Gründe zu nennen, warum die tatsächlichen Ergebnisse hiervon abweichen.

VERINT, ACTIONABLE INTELLIGENCE, MAKE BIG DATA ACTIONABLE, CUSTOMER-INSPIRED EXCELLENCE, INTELLIGENCE IN ACTION, IMPACT 360, WITNESS, VERINT VERIFIED, KANA, LAGAN, VOVICI, GMT, VICTRIO, AUDIOLOG, CONTACT SOLUTIONS, OPINIONLAB, ADTECH, CUSTOMER ENGAGEMENT SOLUTIONS, CYBER INTELLIGENCE SOLUTIONS, VOICE OF THE CUSTOMER ANALYTICS, NEXTIVA, EDGEVR, RELIANT, VANTAGE, STAR-GATE, ENGAGE, CYBERVISION, FOCALINFO, SUNTECH, and VIGIA are trademarks or registered trademarks of Verint Systems Inc. or its subsidiaries. Andere erwähnte Markenzeichen sind Eigentum ihrer jeweiligen Besitzer.

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