Verint to Share Best Practices and Trends in Customer Experience at Industry Events This Month

Mon Apr 3, 2017

MELVILLE, N.Y., April 3, 2017Verint® Systems Inc. (Nasdaq: VRNT) today announced its participation in various speaking engagements and industry events taking place this month.

 

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Press Release

Verint to Share Best Practices and Trends in Customer Experience at Industry Events This Month

Mon Apr 3, 2017

MELVILLE, N.Y., April 3, 2017Verint® Systems Inc. (Nasdaq: VRNT) today announced its participation in various speaking engagements and industry events taking place this month.

Chief Customer Office Melbourne

April 4-5; Melbourne, Australia

Martyn Riddle, APAC marketing director, will present “The Contact Centre: Your Secret Weapon in Delivering Exemplary Customer Experiences” at 10:25 am AEDT on April 4. This session will highlight how equipping your contact center employees with the right solutions can help them provide the best customer experiences possible to maintain customer loyalty.

The Revenue Impact of CX: How to Prove the Value of Your Program

April 6; Verint Webinar

Brian Koma, VP and CX practice leader, with Forrester’s Roxana Strohmenger, VP, CX Index, will co-present a webinar at 2 pm ET April 6 to address “What an Improvement in a Company’s Customer Experience is Worth in Dollars and Cents?” During this session, they will speak to the tight linkage between CX programs and financial metrics, covering:

  • How to expand your CX program to include measures of retention and expansion loyalty that make your NPS more intelligent and drive deeper engagement with executive stakeholders
  • How to pinpoint the elements of your CX program that can have the biggest impact on customer loyalty
  • How to measure and maximize the 3 CX “E’s”—effectiveness, ease and emotion—and translate them into revenue gains

Customer Contact, East: Frost & Sullivan Executive MindXchange

April 23-26; Fort Lauderdale, Florida

Greg Sherry, VP, marketing, alongside the vice president of customer experience from a Fortune 500 utility company will present Leveraging Customer Insight to Drive Customer Experience and NPS at 10:20 am ET on April 24. Discussion topics will include how the utility company drives CX excellence by incorporating actionable intelligence from its customer experience, engagement management and workforce optimization initiatives.

Über Verint Systems Inc.

Verint® (Nasdaq: VRNT) ist ein globaler Marktführer im Bereich der Actionable Intelligence® Lösungen mit einem Fokus auf der Optimierung der Kundeneinbindung, den Sicherheitsdaten, der Betrugserkennung und -bekämpfung, der Risikominimierung und der Einhaltung von Vorschriften. Today, more than 10.000 organizations in approximately 180 countries—including over 80 percent of the Fortune 100—count on intelligence from Verint solutions to make more informed, effective and timely decisions. Learn more about how we’re creating A Smarter World with Actionable Intelligence® at www.verint.com.

This press release contains "forward-looking statements," including statements regarding expectations, predictions, views, opportunities, plans, strategies, beliefs, and statements of similar effect relating to Verint Systems Inc. Diese zukunftsgerichteten Aussagen sind nicht als Garantie für zukünftige Leistung zu sehen und beruhen auf den Erwartungen der Geschäftsleitung, die einer Reihe von Risikofaktoren, Unsicherheiten und Annahmen unterliegen. Jeder dieser Aspekte kann zu einer wesentlichen Veränderung der in den zukunftsgerichteten Aussagen ausgedrückten oder implizierten Erwartungen führen. For a detailed discussion of these risk factors, see our Annual Report on Form 10-K for the fiscal year ended January 31, 2017 and other filings we make with the SEC. Diese in dieser Presseerklärung enthaltenen zukunftsgerichteten Aussagen werden zum Zeitpunkt dieser Presseerklärung gemacht und Verint übernimmt, mit Ausnahme der gesetzlichen Vorgaben, keine Verpflichtung, diese zu aktualisieren oder Gründe zu nennen, warum die tatsächlichen Ergebnisse hiervon abweichen.

VERINT, ACTIONABLE INTELLIGENCE, MAKE BIG DATA ACTIONABLE, CUSTOMER-INSPIRED EXCELLENCE, INTELLIGENCE IN ACTION, IMPACT 360, WITNESS, VERINT VERIFIED, KANA, LAGAN, VOVICI, GMT, VICTRIO, AUDIOLOG, CONTACT SOLUTIONS, OPINIONLAB, ADTECH, CUSTOMER ENGAGEMENT SOLUTIONS, CYBER INTELLIGENCE SOLUTIONS, VOICE OF THE CUSTOMER ANALYTICS, NEXTIVA, EDGEVR, RELIANT, VANTAGE, STAR-GATE, ENGAGE, CYBERVISION, FOCALINFO, SUNTECH, and VIGIA are trademarks or registered trademarks of Verint Systems Inc. or its subsidiaries. Andere erwähnte Markenzeichen sind Eigentum ihrer jeweiligen Besitzer.

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