Verint Partners with Frontline to Expand Customer Engagement Solutions Across the Netherlands

Wed Feb 15, 2017

AMSTERDAM and MELVILLE, N.Y., 15 February 2017Verint® Systems Inc. (Nasdaq: VRNT) today announced a partnership with Frontline Services B.V.—a Dutch expert in customer contact center solutions—to sell Verint solutions and services in the Dutch market, as it works toward becoming a strategic partner within the first year of partnership.

 

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Press Release

Verint Partners with Frontline to Expand Customer Engagement Solutions Across the Netherlands

Wed Feb 15, 2017

AMSTERDAM and MELVILLE, N.Y., 15 February 2017Verint® Systems Inc. (Nasdaq: VRNT) today announced a partnership with Frontline Services B.V.—a Dutch expert in customer contact center solutions—to sell Verint solutions and services in the Dutch market, as it works toward becoming a strategic partner within the first year of partnership.

Frontline is focused on offering Verint’s Workforce Optimization (WFO) portfolio across the Netherlands, making these solutions more widely available and providing organizations with the visibility they need to improve customer service processes and workforce performance. Using WFO also enables companies to deliver omnichannel intelligence to drive revenue and competitive advantage, and helps enhance compliance and security.

Frontline focuses on driving high-quality customer service experiences. The customer contact department is at the heart of the organization to help ensure that its operations are running efficiently. The organization has extensive experience selling solutions for the contact center and is equipped to help customers and demonstrate the ROI of Verint’s Workforce Optimization solutions.

“Frontline’s great track record in the service sector and highly experienced employees enable it to provide excellent sales and services expertise with a laser focus on the customer”, says Mike Pryke-Smith, vice president strategic partnerships, EMEA, Verint.

Marcel Reuvers, CEO at Frontline, adds “Verint solutions focus on customer engagement, which is right up our alley. Together, we aim to help organizations create great customer experiences, which are essential for building and maintaining strong customer relationships, and preventing client attrition.”

The agreement with Frontline was signed in October 2016.

About Frontline
Frontline is an expert in customer contact solutions. These solutions include advanced technologies such as call recording, WFM and integration of CRM / ERP solutions. Frontline’s customers are, just like Frontline itself, customer centric. The customer contact center is the heart of their organizations, and their main focus is the accessibility and proper management of each customer contact. Customers have expectations on their experience, and Frontline can help improve that customer experience. www.frontline.nl

Über Verint Systems Inc.
Verint® (Nasdaq: VRNT) ist ein globaler Marktführer im Bereich der Actionable Intelligence® Lösungen mit einem Fokus auf der Optimierung der Kundeneinbindung, den Sicherheitsdaten, der Betrugserkennung und -bekämpfung, der Risikominimierung und der Einhaltung von Vorschriften. Today, more than 10.000 organizations in approximately 180 countries—including over 80 percent of the Fortune 100—count on intelligence from Verint solutions to make more informed, effective and timely decisions. Learn more about how we’re creating A Smarter World with Actionable Intelligence® at www.verint.com.

Diese Presseinformation enthält zukunftsgerichtete Aussagen, einschließlich Aussagen bezüglich der Erwartungen, Prognosen, Ansichten, Gelegenheiten, Pläne, Strategien, Überzeugungen u. ä., zu Verint Systems Inc. Diese zukunftsgerichteten Aussagen sind nicht als Garantie für zukünftige Leistung zu sehen und beruhen auf den Erwartungen der Geschäftsleitung, die einer Reihe von Risikofaktoren, Unsicherheiten und Annahmen unterliegen. Jeder dieser Aspekte kann zu einer wesentlichen Veränderung der in den zukunftsgerichteten Aussagen ausgedrückten oder implizierten Erwartungen führen. In unserem Jahresbericht auf dem Formular 10-K für das Geschäftsjahr bis Januar 31, 2016, unserem Quartalsbericht auf dem Formular 10-Q für das Quartal bis Oktober 31, 2016 und in anderen Berichten, die wir bei der SEC eingereicht haben, werden diese Risikofaktoren detailliert erläutert. Diese in dieser Presseerklärung enthaltenen zukunftsgerichteten Aussagen werden zum Zeitpunkt dieser Presseerklärung gemacht und Verint übernimmt, mit Ausnahme der gesetzlichen Vorgaben, keine Verpflichtung, diese zu aktualisieren oder Gründe zu nennen, warum die tatsächlichen Ergebnisse hiervon abweichen.

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