Verint Customer Experience Program Receives New Industry Honors; Customer Satisfaction Ranks High in Latest Analyst Research

Mon Jan 23, 2017

Company’s Customer Experience Program and Leadership Team Recognized with Multiple Awards

Verint Receives Multiple Perfect Customer Satisfaction Scores in Latest DMG Consulting WFO Report

MELVILLE, N.Y., Januar 23, 2017Verint® Systems Inc. (Nasdaq: VRNT) today announced that its Verint Customer Experience (CX) Program has received two new industry awards. The company’s vice president of global customer experience also has been recognized as a Top 50 thought leader. In addition, Verint recently earned perfect scores in 17 customer satisfaction categories in the latest Workforce Optimization Product and Market Report from DMG Consulting LLC.

 

  1. Zu Navigation wechseln
  2. Zum Inhalt wechseln
  3. Zur Fußzeile wechseln

Press Release

Verint Customer Experience Program Receives New Industry Honors; Customer Satisfaction Ranks High in Latest Analyst Research

Mon Jan 23, 2017

Company’s Customer Experience Program and Leadership Team Recognized with Multiple Awards

Verint Receives Multiple Perfect Customer Satisfaction Scores in Latest DMG Consulting WFO Report

MELVILLE, N.Y., Januar 23, 2017Verint® Systems Inc. (Nasdaq: VRNT) today announced that its Verint Customer Experience (CX) Program has received two new industry awards. The company’s vice president of global customer experience also has been recognized as a Top 50 thought leader. In addition, Verint recently earned perfect scores in 17 customer satisfaction categories in the latest Workforce Optimization Product and Market Report from DMG Consulting LLC.

Best in Biz 2016 Silver “Most Customer Friendly [Large] Company of the Year”

Named as a Best in Biz award-winner, Verint was recognized for further advancing and growing its highly-successful CX program. Customers reported that the ease of doing business with Verint and overall customer satisfaction significantly increased in 2016, leading to a Silver honor in the 2016 Best in Biz Awards program. Now in its sixth year, the Best in Biz Awards recognize companies, teams, executives and products for their business success.

CUSTOMER Magazine’s 2016 “Customer Experience Innovation Award”

Nancy Porte, Verint vice president of global customer experience, has been named on the new “Top 50 Thought Leaders” to follow on Twitter—which includes other noted customer service experts, speakers, trainers, business analysts and authors. A Certified Customer Experience Professional (CCXP), Porte is regularly published in media articles, is a frequent contributor to the Verint InTouch blog and frequent speaker at industry conferences.

Multiple Perfect Customer Satisfaction Scores in DMG Consulting WFO Report

In addition, Verint received perfect customer satisfaction scores—5 out of 5—in 17 categories within DMG Consulting’s 2016/2017 Workforce Optimization Product and Market Report. These multiple categories include overall vendor satisfaction, cloud capabilities, overall breath of suite functionality, ongoing service and support, responsiveness to product enhancement requests, improve cross-departmental coordination, enhance customer and staff engagement, and increase sales. The rankings are a reflection of Verint’s focus on customer success, service and support excellence, and technology innovation, as well as its commitment to optimizing customer engagement at every touch point.

“This recognition underscores the tremendous traction the Verint Customer Experience Program is undergoing,” says Ryan Hollenbeck, Verint senior vice president, global marketing and customer experience program executive sponsor. “It’s part of our guiding principle here at Verint to develop customers for life by enabling them to realize the full benefits of our solutions, and transform the way they engage with their customers. Having an industry thought leader like Nancy Porte setting the tone for our program is a pleasure. Customers and the industry at-large continue to recognize her, as well as the cross-functional team across Verint that are consistently putting customers first every day.”

Über Verint Systems Inc.
Verint® (Nasdaq: VRNT) ist ein globaler Marktführer im Bereich der Actionable Intelligence® Lösungen mit einem Fokus auf der Optimierung der Kundeneinbindung, den Sicherheitsdaten, der Betrugserkennung und -bekämpfung, der Risikominimierung und der Einhaltung von Vorschriften. Today, more than 10.000 organizations in approximately 180 countries—including over 80 percent of the Fortune 100—count on intelligence from Verint solutions to make more informed, effective and timely decisions. Learn more about how we’re creating A Smarter World with Actionable Intelligence® at www.verint.com.

Diese Presseinformation enthält zukunftsgerichtete Aussagen, einschließlich Aussagen bezüglich der Erwartungen, Prognosen, Ansichten, Gelegenheiten, Pläne, Strategien, Überzeugungen u. ä., zu Verint Systems Inc. Diese zukunftsgerichteten Aussagen sind nicht als Garantie für zukünftige Leistung zu sehen und beruhen auf den Erwartungen der Geschäftsleitung, die einer Reihe von Risikofaktoren, Unsicherheiten und Annahmen unterliegen. Jeder dieser Aspekte kann zu einer wesentlichen Veränderung der in den zukunftsgerichteten Aussagen ausgedrückten oder implizierten Erwartungen führen. In unserem Jahresbericht auf dem Formular 10-K für das Geschäftsjahr bis Januar 31, 2016, unserem Quartalsbericht auf dem Formular 10-Q für das Quartal bis Oktober 31, 2016 und in anderen Berichten, die wir bei der SEC eingereicht haben, werden diese Risikofaktoren detailliert erläutert. Diese in dieser Presseerklärung enthaltenen zukunftsgerichteten Aussagen werden zum Zeitpunkt dieser Presseerklärung gemacht und Verint übernimmt, mit Ausnahme der gesetzlichen Vorgaben, keine Verpflichtung, diese zu aktualisieren oder Gründe zu nennen, warum die tatsächlichen Ergebnisse hiervon abweichen.

VERINT, ACTIONABLE INTELLIGENCE, MAKE BIG DATA ACTIONABLE, CUSTOMER-INSPIRED EXCELLENCE, INTELLIGENCE IN ACTION, IMPACT 360, WITNESS, VERINT VERIFIED, KANA, LAGAN, VOVICI, GMT, VICTRIO, AUDIOLOG, CONTACT SOLUTIONS, OPINIONLAB, CUSTOMER ENGAGEMENT SOLUTIONS, ENTERPRISE INTELLIGENCE SOLUTIONS, SECURITY INTELLIGENCE SOLUTIONS, VOICE OF THE CUSTOMER ANALYTICS, NEXTIVA, EDGEVR, RELIANT, VANTAGE, STAR-GATE, ENGAGE, CYBERVISION, FOCALINFO, SUNTECH, and VIGIA are trademarks or registered trademarks of Verint Systems Inc. or its subsidiaries. Andere erwähnte Markenzeichen sind Eigentum ihrer jeweiligen Besitzer.

###