Verint and Tango Networks Partner to Enable Mobile Customer Service Workers

Wed Mar 1, 2017

Verint Connects to Tango Networks’ Mobile Solution to Extend Its Customer Engagement Optimization Solutions and Respond to Evolving Mobile Workplace Requirements

Mobile World Congress
Barcelona, Spain
February 27- March 2

MELVILLE, N.Y. and FRISCO, Texas, März 1, 2017Verint® Systems Inc. (Nasdaq: VRNT) and Tango Networks today announced that organizations can use their solutions together to address the gap in managing the business communications occurring through mobile devices each day, as well as concerns that customer service organizations have about the security of those interactions. This is particularly useful for companies in the cable or insurance industries, and those with a focus on financial trading and compliance regulations.

 

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Press Release

Verint and Tango Networks Partner to Enable Mobile Customer Service Workers

Wed Mar 1, 2017

Verint Connects to Tango Networks’ Mobile Solution to Extend Its Customer Engagement Optimization Solutions and Respond to Evolving Mobile Workplace Requirements

Mobile World Congress
Barcelona, Spain
February 27- March 2

MELVILLE, N.Y. and FRISCO, Texas, März 1, 2017Verint® Systems Inc. (Nasdaq: VRNT) and Tango Networks today announced that organizations can use their solutions together to address the gap in managing the business communications occurring through mobile devices each day, as well as concerns that customer service organizations have about the security of those interactions. This is particularly useful for companies in the cable or insurance industries, and those with a focus on financial trading and compliance regulations.

The level of unmanaged customer communications is increasing as employees expand their use of mobile devices in the workplace. While this provides more flexibility to workers, it can leave companies exposed with an inability to effectively apply traditional best practices for quality during customer interactions and adhere to risk and compliance requirements.

Tango Networks can seamlessly connect employees’ mobile devices, which are used in customer interactions and serve as an extension to the company’s PBX or unified communications platform—and help connect the Verint Customer Engagement Optimization solutions to the rising mobile workforce. This translates into the ability to help deliver the mobile phone capabilities organizations seek without compromising quality or compliance. Additionally, it helps make employee mobile devices an integral component of a contact center’s communication platform and creates a more consistent approach to managing overall service efforts.

“The combination of Tango Networks’ innovative mobile technology with Verint’s position as a global leader in customer and employee engagement, workforce optimization, and compliance solutions can help corporations simply and securely mobilize their business communications,” says Andrew Silver, CTO and co-founder, Tango Networks. “Now, organizations can feel confident about extending their mobile capabilities to employees without compromising quality and compliance."

“The integration with Tango Networks helps proactively address the needs of the changing workforce by extending the benefits of customer and employee engagement and workforce optimization to mobile devices,” adds Nancy Treaster, SVP and general manager, strategic operations, Verint. “Doing so, helps hold customer interactions over mobile communication channels to quality and compliance standards, and supports organizations in adhering to regulatory requirements that drive the need for voice and text interaction recording.”

The Verint-Tango partnership was established in 2013. For more information about these capabilities and the complete Verint Customer Engagement Optimization portfolio, visit www.verint.com.

About Tango Networks

Tango Networks empowers enterprises to extend their full-featured Unified Communications (UC) solutions to any mobile device for any user. Built with flexibility and connectivity in mind, Tango’s Kinetic Communications Platform is the industry’s first Software-Defined Communications solution to seamlessly integrate mobile devices with leading enterprise voice and UC applications. With Tango Networks, users have access to powerful business telephony features from the mobile's native dialer, mobile communications are compliant with corporate communication policies, and personal and business personas remain separate. The platform is easily and simply deployed across any existing UC environment to help enterprises maximize the value of their mobile communications investments. To find out more about Tango Networks visit www.tango-networks.com

Über Verint Systems Inc.

Verint® (Nasdaq: VRNT) ist ein globaler Marktführer im Bereich der Actionable Intelligence® Lösungen mit einem Fokus auf der Optimierung der Kundeneinbindung, den Sicherheitsdaten, der Betrugserkennung und -bekämpfung, der Risikominimierung und der Einhaltung von Vorschriften. Today, more than 10.000 organizations in approximately 180 countries—including over 80 percent of the Fortune 100—count on intelligence from Verint solutions to make more informed, effective and timely decisions. Learn more about how we’re creating A Smarter World with Actionable Intelligence® at www.verint.com.

Diese Presseinformation enthält zukunftsgerichtete Aussagen, einschließlich Aussagen bezüglich der Erwartungen, Prognosen, Ansichten, Gelegenheiten, Pläne, Strategien, Überzeugungen u. ä., zu Verint Systems Inc. Diese zukunftsgerichteten Aussagen sind nicht als Garantie für zukünftige Leistung zu sehen und beruhen auf den Erwartungen der Geschäftsleitung, die einer Reihe von Risikofaktoren, Unsicherheiten und Annahmen unterliegen. Jeder dieser Aspekte kann zu einer wesentlichen Veränderung der in den zukunftsgerichteten Aussagen ausgedrückten oder implizierten Erwartungen führen. In unserem Jahresbericht auf dem Formular 10-K für das Geschäftsjahr bis Januar 31, 2016, unserem Quartalsbericht auf dem Formular 10-Q für das Quartal bis Oktober 31, 2016 und in anderen Berichten, die wir bei der SEC eingereicht haben, werden diese Risikofaktoren detailliert erläutert. Diese in dieser Presseerklärung enthaltenen zukunftsgerichteten Aussagen werden zum Zeitpunkt dieser Presseerklärung gemacht und Verint übernimmt, mit Ausnahme der gesetzlichen Vorgaben, keine Verpflichtung, diese zu aktualisieren oder Gründe zu nennen, warum die tatsächlichen Ergebnisse hiervon abweichen.

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