Leading Insurance Company in Southeast Asia to Deploy Verint Customer Engagement Optimization Solutions

Fri Feb 10, 2017

Organization Selects Verint to Support Omnichannel Service Strategy

MELVILLE, N.Y. and SYDNEY, Februar 9, 2017Verint® Systems Inc. (Nasdaq: VRNT) today announced that a leading insurance provider in Southeast Asia will deploy key solutions from its Customer Engagement Optimization portfolio across the organization’s enterprise service operations. The insurance company selected Verint’s software to support its move toward a true omnichannel customer service strategy. It likes that the technology both helps enhance standard contact center activities, and extend features and functionality to include social and email channels.

 

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Press Release

Leading Insurance Company in Southeast Asia to Deploy Verint Customer Engagement Optimization Solutions

Fri Feb 10, 2017

Organization Selects Verint to Support Omnichannel Service Strategy

MELVILLE, N.Y. and SYDNEY, Februar 9, 2017Verint® Systems Inc. (Nasdaq: VRNT) today announced that a leading insurance provider in Southeast Asia will deploy key solutions from its Customer Engagement Optimization portfolio across the organization’s enterprise service operations. The insurance company selected Verint’s software to support its move toward a true omnichannel customer service strategy. It likes that the technology both helps enhance standard contact center activities, and extend features and functionality to include social and email channels.

“This announcement comes off the back of recent and notable wins in the government sector,” says Ady Meretz, president, APAC, Verint. “At Verint, we’re continuing to make significant investments in the Southeast Asia region—including expanding operations in our Singapore hub with comprehensive sales, service and support capabilities, and growing our extensive and experienced partner network in Singapore, Malaysia, Indonesia and Thailand.”

The Verint Customer Engagement Optimization solutions deliver actionable intelligence about workforce performance, operational efficiency, service processes, interaction quality and ever-changing customer behavior. Armed with these insights, organizations can further support their focus on delivering world-class customer experiences, while creating environments that engage, empower and support employees.

Leveraging Verint workforce optimization, voice of the customer and engagement channel solutions, this leader in the insurance industry can deliver consistent, personalized experiences across customer engagement channels— including telephone, email, chat, co-browse and social. This will allow it to capture, analyze and act on voice of the customer feedback, and help ensure its employees have quick, easy access to the knowledge and insights they need to effectively serve customers.

The Verint software also can help surface information relevant to the context of the customer’s interaction, such as customer profile, previous interactions, products and services used. With this data, agents can initiate customer cases quickly using pre-built service processes, interact with work queues and receive guidance as they advance through process steps. Adding enterprise feedback management to the mix will help the organization proactively engage with customers and employees to gain valuable input and help drive enterprise action and accountability.

The insurance company purchased Verint’s software in January 2016. To learn more about the Verint Customer Engagement Optimization solutions, visit www.verint.com.

Über Verint Systems Inc.
Verint® (Nasdaq: VRNT) ist ein globaler Marktführer im Bereich der Actionable Intelligence® Lösungen mit einem Fokus auf der Optimierung der Kundeneinbindung, den Sicherheitsdaten, der Betrugserkennung und -bekämpfung, der Risikominimierung und der Einhaltung von Vorschriften. Today, more than 10.000 organizations in approximately 180 countries—including over 80 percent of the Fortune 100—count on intelligence from Verint solutions to make more informed, effective and timely decisions. Learn more about how we’re creating A Smarter World with Actionable Intelligence® at www.verint.com.

Diese Presseinformation enthält zukunftsgerichtete Aussagen, einschließlich Aussagen bezüglich der Erwartungen, Prognosen, Ansichten, Gelegenheiten, Pläne, Strategien, Überzeugungen u. ä., zu Verint Systems Inc. Diese zukunftsgerichteten Aussagen sind nicht als Garantie für zukünftige Leistung zu sehen und beruhen auf den Erwartungen der Geschäftsleitung, die einer Reihe von Risikofaktoren, Unsicherheiten und Annahmen unterliegen. Jeder dieser Aspekte kann zu einer wesentlichen Veränderung der in den zukunftsgerichteten Aussagen ausgedrückten oder implizierten Erwartungen führen. In unserem Jahresbericht auf dem Formular 10-K für das Geschäftsjahr bis Januar 31, 2016, unserem Quartalsbericht auf dem Formular 10-Q für das Quartal bis Oktober 31, 2016 und in anderen Berichten, die wir bei der SEC eingereicht haben, werden diese Risikofaktoren detailliert erläutert. Diese in dieser Presseerklärung enthaltenen zukunftsgerichteten Aussagen werden zum Zeitpunkt dieser Presseerklärung gemacht und Verint übernimmt, mit Ausnahme der gesetzlichen Vorgaben, keine Verpflichtung, diese zu aktualisieren oder Gründe zu nennen, warum die tatsächlichen Ergebnisse hiervon abweichen.

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