Large Municipal Transportation Authority to Implement Voice Self-Service and Speech Recognition Solutions from Verint

Thu Mar 23, 2017

Organization to Deploy Solutions in the Cloud to Support Compliance Requirements and Citizen Programs and Services

MELVILLE, N.Y., March 23, 2017Verint® Systems Inc. (Nasdaq: VRNT) today announced that a large municipal transportation authority in the U.S. will implement the voice self-service and speech recognition solutions from its Customer Engagement Optimization portfolio.

 

  1. Zu Navigation wechseln
  2. Zum Inhalt wechseln
  3. Zur Fußzeile wechseln

Press Release

Large Municipal Transportation Authority to Implement Voice Self-Service and Speech Recognition Solutions from Verint

Thu Mar 23, 2017

Organization to Deploy Solutions in the Cloud to Support Compliance Requirements and Citizen Programs and Services

MELVILLE, N.Y., March 23, 2017Verint® Systems Inc. (Nasdaq: VRNT) today announced that a large municipal transportation authority in the U.S. will implement the voice self-service and speech recognition solutions from its Customer Engagement Optimization portfolio.

When this transportation authority sought new solutions to support its move from an on-premises to cloud environment, as well as to advance key compliance needs—including functionality to support the Payment Card Industry Data Security Standard (PCI DSS)—it turned to Verint.* The authority also wanted to ensure the technology it selected would enable it to enhance security and further the success of its prepaid card program that enables citizens to reload their transit cards through voice self-service.

When deployed, the software solutions will be integrated with the authority’s contact center and back-end data systems, and will help deliver timely, high-quality voice self-service to improve citizen experiences, achieve higher completion rate goals, and decrease transfer rates and cost per contact. The authority and citizens it serves also will benefit from the solutions’ personalization capabilities, which help reduce typical consumer frustration with voice self-service systems.

“This U.S. transportation authority selected our solutions based on our cloud environment—which it deemed more secure than its legacy offering—and our long history and success working with state government programs,” says Michael Southworth, general manager, voice self-service and government solutions, Verint. “Today, we support more than 60 programs in 44 states, reinforcing our experience and dedication to the market and local government agencies.”

Über Verint Systems Inc.

Verint® (Nasdaq: VRNT) ist ein globaler Marktführer im Bereich der Actionable Intelligence® Lösungen mit einem Fokus auf der Optimierung der Kundeneinbindung, den Sicherheitsdaten, der Betrugserkennung und -bekämpfung, der Risikominimierung und der Einhaltung von Vorschriften. Today, more than 10.000 organizations in approximately 180 countries—including over 80 percent of the Fortune 100—count on intelligence from Verint solutions to make more informed, effective and timely decisions. Learn more about how we’re creating A Smarter World with Actionable Intelligence® at www.verint.com.

* The transportation authority purchased the Verint solutions in November 2016 and plans to roll the technology out in the first half of this year.

Diese Presseinformation enthält zukunftsgerichtete Aussagen, einschließlich Aussagen bezüglich der Erwartungen, Prognosen, Ansichten, Gelegenheiten, Pläne, Strategien, Überzeugungen u. ä., zu Verint Systems Inc. Diese zukunftsgerichteten Aussagen sind nicht als Garantie für zukünftige Leistung zu sehen und beruhen auf den Erwartungen der Geschäftsleitung, die einer Reihe von Risikofaktoren, Unsicherheiten und Annahmen unterliegen. Jeder dieser Aspekte kann zu einer wesentlichen Veränderung der in den zukunftsgerichteten Aussagen ausgedrückten oder implizierten Erwartungen führen. For a detailed discussion of these risk factors, see our Annual Report on Form 10-K for the fiscal year ended January 31, 2016, our Quarterly Report on Form 10-Q for the quarter ended October 31, 2016, and other filings we make with the SEC. Diese in dieser Presseerklärung enthaltenen zukunftsgerichteten Aussagen werden zum Zeitpunkt dieser Presseerklärung gemacht und Verint übernimmt, mit Ausnahme der gesetzlichen Vorgaben, keine Verpflichtung, diese zu aktualisieren oder Gründe zu nennen, warum die tatsächlichen Ergebnisse hiervon abweichen.

VERINT, ACTIONABLE INTELLIGENCE, MAKE BIG DATA ACTIONABLE, CUSTOMER-INSPIRED EXCELLENCE, INTELLIGENCE IN ACTION, IMPACT 360, WITNESS, VERINT VERIFIED, KANA, LAGAN, VOVICI, GMT, VICTRIO, AUDIOLOG, CONTACT SOLUTIONS, OPINIONLAB, ADTECH, CUSTOMER ENGAGEMENT SOLUTIONS, CYBER INTELLIGENCE SOLUTIONS, VOICE OF THE CUSTOMER ANALYTICS, NEXTIVA, EDGEVR, RELIANT, VANTAGE, STAR-GATE, ENGAGE, CYBERVISION, FOCALINFO, SUNTECH, and VIGIA are trademarks or registered trademarks of Verint Systems Inc. or its subsidiaries. Andere erwähnte Markenzeichen sind Eigentum ihrer jeweiligen Besitzer.

###