Group Elite and Multiple Customers Switch to Verint as Their Global Solution Provider to Enhance Success

Mon Oct 9, 2017

After Many Years as a Successful Full-Service WFO Solutions Partner with Another Legacy Provider, Group Elite Now Partners with Verint to Better Address Customer Engagement Needs

Multiple Customer Organizations Follow Suit, Changing to Verint as Their Trusted Provider

MELVILLE, N.Y., October 9, 2017 Verint® Systems Inc. (Nasdaq: VRNT) today announced that Group Elite Communications—a leading professional services organization dedicated to the installation, support, consulting and sales of enterprise workforce optimization (WFO) and other solutions in the Americas and Europe, Middle East and Africa (EMEA) regions—recently and strategically replaced its relationship with another WFO vendor to join the Verint partnership program and service the market with excellence.

 

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Press Release

Group Elite and Multiple Customers Switch to Verint as Their Global Solution Provider to Enhance Success

Mon Oct 9, 2017

After Many Years as a Successful Full-Service WFO Solutions Partner with Another Legacy Provider, Group Elite Now Partners with Verint to Better Address Customer Engagement Needs

Multiple Customer Organizations Follow Suit, Changing to Verint as Their Trusted Provider

MELVILLE, N.Y., October 9, 2017Verint® Systems Inc. (Nasdaq: VRNT) today announced that Group Elite Communications—a leading professional services organization dedicated to the installation, support, consulting and sales of enterprise workforce optimization (WFO) and other solutions in the Americas and Europe, Middle East and Africa (EMEA) regions—recently and strategically replaced its relationship with another WFO vendor to join the Verint partnership program and service the market with excellence.

Verint enables Group Elite to strengthen its contact center business with market-leading customer engagement solutions, and to make these solutions widely available on a global basis. Since first introducing the new partnership to the market this summer, this alliance has already yielded customer success in multiple regions and is gaining momentum. For example, two leading U.S.-based healthcare providers, a Central and Latin American (CALA) public safety organization, and a large EMEA-based outsourcer have already displaced the other WFO vendor by purchasing various hosted and on-premises Verint customer engagement solutions—including workforce optimization and voice of the customer analytics tools—through this collaboration.*

“Verint has quickly proven to be the partner that is going to enable innovative ways for multiple organizations to work together and excel in delivering customer value,” says Michael Moore, founder and president, Group Elite Communications. “We are now proudly enabling Verint’s channel ecosystem to be significantly more agile and nimble, and not only meet but exceed specific customer requirements.”

“We are expanding our partnership program and pleased to have established resellers and full service providers, such as Group Elite, switch to our program. We offer partners a comprehensive, market-leading portfolio based on open design and a modular approach, as well as the benefits of ACD neutrality and flexible cloud models,” adds Verint’s Elan Moriah, president, customer engagement solutions. “A comprehensive partner ecosystem focused on customer success is core to our market leadership strategy. We welcome Group Elite to our growing partnership program.”

Über Verint Systems Inc.
Verint® (Nasdaq: VRNT) ist ein globaler Marktführer im Bereich der Actionable Intelligence® Lösungen mit einem Fokus auf der Optimierung der Kundeneinbindung, den Sicherheitsdaten, der Betrugserkennung und -bekämpfung, der Risikominimierung und der Einhaltung von Vorschriften. Today, over 10.000 organizations in more than 180 countries—including over 80 percent of the Fortune 100—count on intelligence from Verint solutions to make more informed, effective and timely decisions. Learn more about how we’re creating A Smarter World with Actionable Intelligence® at www.verint.com.

* The purchases were made in Verint’s second and third quarters of 2017.

Diese Presseinformation enthält zukunftsgerichtete Aussagen, einschließlich Aussagen bezüglich der Erwartungen, Prognosen, Ansichten, Gelegenheiten, Pläne, Strategien, Überzeugungen u. ä., zu Verint Systems Inc. Diese zukunftsgerichteten Aussagen sind nicht als Garantie für zukünftige Leistung zu sehen und beruhen auf den Erwartungen der Geschäftsleitung, die einer Reihe von Risikofaktoren, Unsicherheiten und Annahmen unterliegen. Jeder dieser Aspekte kann zu einer wesentlichen Veränderung der in den zukunftsgerichteten Aussagen ausgedrückten oder implizierten Erwartungen führen. For a detailed discussion of these risk factors, see our Annual Report on Form 10-K for the fiscal year ended January 31, 2017, our Quarterly Report on Form 10-Q for the quarter ended July 31, 2017, and other filings we make with the SEC. Diese in dieser Presseerklärung enthaltenen zukunftsgerichteten Aussagen werden zum Zeitpunkt dieser Presseerklärung gemacht und Verint übernimmt, mit Ausnahme der gesetzlichen Vorgaben, keine Verpflichtung, diese zu aktualisieren oder Gründe zu nennen, warum die tatsächlichen Ergebnisse hiervon abweichen.

VERINT, ACTIONABLE INTELLIGENCE, MAKE BIG DATA ACTIONABLE, CUSTOMER-INSPIRED EXCELLENCE, INTELLIGENCE IN ACTION, IMPACT 360, WITNESS, VERINT VERIFIED, KANA, LAGAN, VOVICI, GMT, VICTRIO, AUDIOLOG, CONTACT SOLUTIONS, OPINIONLAB, ADTECH, CUSTOMER ENGAGEMENT SOLUTIONS, CYBER INTELLIGENCE SOLUTIONS, VOICE OF THE CUSTOMER ANALYTICS, NEXTIVA, EDGEVR, RELIANT, VANTAGE, STAR-GATE, ENGAGE, CYBERVISION, FOCALINFO, SUNTECH, and VIGIA are trademarks or registered trademarks of Verint Systems Inc. or its subsidiaries. Andere erwähnte Markenzeichen sind Eigentum ihrer jeweiligen Besitzer.

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