Verint Receives 2016 Frost & Sullivan Asia Pacific Leadership Awards and Customer Contact Optimization Solutions Vendor of the Year Honor

Tue Aug 2, 2016

Analyst Firm Presents Verint Workforce Optimization Solutions with Best Practice Recognition

SYDNEY and MELVILLE, N.Y., August 2, 2016Verint® Systems Inc. (Nasdaq: VRNT) today announced that it has been recognized in Frost & Sullivan’s 2016 “Asia Pacific Best Practices” awards program for key solutions in its Workforce Optimization suite and broader Customer Engagement Optimization portfolio. Honors include wins for the firm’s Workforce Management (WFM) Systems Market Share Leadership Award and Quality Monitoring (QM) Systems Market Share Leadership Award. Additionally, the company was named as the 2016 APAC Customer Contact Optimization Solutions Vendor of the Year.

 

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Press Release

Verint Receives 2016 Frost & Sullivan Asia Pacific Leadership Awards and Customer Contact Optimization Solutions Vendor of the Year Honor

Tue Aug 2, 2016

Analyst Firm Presents Verint Workforce Optimization Solutions with Best Practice Recognition

SYDNEY and MELVILLE, N.Y., August 2, 2016Verint® Systems Inc. (Nasdaq: VRNT) today announced that it has been recognized in Frost & Sullivan’s 2016 “Asia Pacific Best Practices” awards program for key solutions in its Workforce Optimization suite and broader Customer Engagement Optimization portfolio. Honors include wins for the firm’s Workforce Management (WFM) Systems Market Share Leadership Award and Quality Monitoring (QM) Systems Market Share Leadership Award. Additionally, the company was named as the 2016 APAC Customer Contact Optimization Solutions Vendor of the Year.

According to Frost & Sullivan, organizations face the challenging task of driving revenue growth and maximizing profitability, while upholding high quality, efficient and effective customer engagement strategies. To help them strike the balance, the industry analyst firm points to a series of solutions designed to enrich customer interactions, improve business processes, optimize the workforce, and heighten employee and customer satisfaction and engagement.

WFM Best Practices and Market Share Leadership Award

Among the solutions named in the firm’s latest best practices and leadership awards is Verint Workforce Management. This unified enterprise solution helps organizations plan, forecast and optimally schedule employees to align workload across customer-serving departments. Additionally, the software provides holistic visibility into and manageability of the work, people and processes across customer touchpoints in contact center, back-office and branch operations environments.

Of this honor, Frost & Sullivan points to the strengths of the Verint WFM solution, combined with domain expertise and local execution capabilities, as contributing to Verint’s success in this area.

QM Best Practices and Market Share Leadership Award

Frost & Sullivan also has awarded Verint Quality Management with honors based on the solution’s advanced capabilities in capturing interactions, providing vital customer insights and intelligence, and delivering targeted coaching to staff that help shape the customer experience.

“Verint continues to capitalize on the growing demand for process optimization applications in the Asia Pacific contact center markets, successfully maintaining its market position in WFM, QM and other key customer experience and engagement segments,” says Krishna Baidya, head of customer contact research for the digital transformation practice, Asia-Pacific at Frost & Sullivan. “Additionally, the company’s focus on technology innovation and customer success has helped it remain a trusted partner for enterprises focused on uncovering valuable insights in a dynamic world of vast information growth.”

Enterprise Workforce Management and Quality Management are part of Verint’s broader Customer Engagement Optimization portfolio, which is available in a variety of deployment models—including cloud and on-premises—giving organizations the ability to implement in the way that best suits their business needs.

“Verint is delighted to be recognized by Frost & Sullivan as the APAC Customer Contact Optimization Solution Vendor of the Year and for its continued market leadership across Asia Pacific in the Quality Monitoring and Workforce Management sectors,” adds Ady Meretz, APAC president, Verint Systems. “These awards highlight how our broad portfolio of solutions is being used by organizations to enhance their customer and employee engagement programs.”

About Frost & Sullivan

Frost & Sullivan, the growth partnership company, works in collaboration with clients to leverage visionary innovation that addresses the global challenges and related growth opportunities that will make or break today's market participants. For more than 50 years, we have been developing growth strategies for the global 1000, emerging businesses, the public sector and the investment community. Is your organization prepared for the next profound wave of industry convergence, disruptive technologies, increasing competitive intensity, mega trends, breakthrough best practices, changing customer dynamics and emerging economies? Contact us: start the discussion.

The Frost & Sullivan Awards are part of a global program that recognizes outstanding industry achievements by organizations. The Market Share Leadership Award is presented to the company that has demonstrated excellence in capturing the highest market share within its industry in a specific year and that has demonstrated a commitment to continuously evolve and deliver solutions that help businesses prosper. Evaluation criteria include an analysis of each company’s market share, revenue, leadership, innovation, solution capabilities and overall contribution to the industry.

Über Verint Systems Inc.

Verint® (Nasdaq: VRNT) ist ein globaler Marktführer im Bereich der Actionable Intelligence® Lösungen mit einem Fokus auf der Optimierung der Kundeneinbindung, den Sicherheitsdaten, der Betrugserkennung und -bekämpfung, der Risikominimierung und der Einhaltung von Vorschriften. Aktuell verlassen sich 10.000 Unternehmen in 180 Ländern, darunter über 80 Prozent der Fortune 100-Unternehmen, auf Daten von Verint-Lösungen, um bei ihrer Entscheidungsfindung besser informiert und effektiver zu sein. Learn more about how we’re creating A Smarter World with Actionable Intelligence® at www.verint.com.

Diese Presseinformation enthält zukunftsgerichtete Aussagen, einschließlich Aussagen bezüglich der Erwartungen, Prognosen, Ansichten, Gelegenheiten, Pläne, Strategien, Überzeugungen u. ä., zu Verint Systems Inc. Diese zukunftsgerichteten Aussagen sind nicht als Garantie für zukünftige Leistung zu sehen und beruhen auf den Erwartungen der Geschäftsleitung, die einer Reihe von Risikofaktoren, Unsicherheiten und Annahmen unterliegen. Jeder dieser Aspekte kann zu einer wesentlichen Veränderung der in den zukunftsgerichteten Aussagen ausgedrückten oder implizierten Erwartungen führen. In unserem Jahresbericht auf dem Formular 10-K für das Geschäftsjahr bis Januar 31, 2016, unserem Quartalsbericht auf dem Formular 10-Q für das Quartal bis April 30, 2016 und in anderen Berichten, die wir bei der SEC eingereicht haben, werden diese Risikofaktoren detailliert erläutert. Diese in dieser Presseerklärung enthaltenen zukunftsgerichteten Aussagen werden zum Zeitpunkt dieser Presseerklärung gemacht und Verint übernimmt, mit Ausnahme der gesetzlichen Vorgaben, keine Verpflichtung, diese zu aktualisieren oder Gründe zu nennen, warum die tatsächlichen Ergebnisse hiervon abweichen.

VERINT, ACTIONABLE INTELLIGENCE, MAKE BIG DATA ACTIONABLE, CUSTOMER-INSPIRED EXCELLENCE, INTELLIGENCE IN ACTION, IMPACT 360, WITNESS, VERINT VERIFIED, KANA, LAGAN, VOVICI, GMT, VICTRIO, AUDIOLOG, CONTACT SOLUTIONS, ENTERPRISE INTELLIGENCE SOLUTIONS, SECURITY INTELLIGENCE SOLUTIONS, VOICE OF THE CUSTOMER ANALYTICS, NEXTIVA, EDGEVR, RELIANT, VANTAGE, STAR-GATE, ENGAGE, CYBERVISION, FOCALINFO, SUNTECH und VIGIA sind Marken oder eingetragene Marken von Verint Systems Inc. oder ihrer Tochtergesellschaften. Andere erwähnte Markenzeichen sind Eigentum ihrer jeweiligen Besitzer.

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