Verint Presents City of Hamilton, Ontario with Top Government and Public Sector Customer Award

Tue Jun 28, 2016

Organization Receives Outstanding Citizen Service Honor at Engage Customer Conference

MELVILLE, N.Y., June 28, 2016Verint® Systems Inc. (Nasdaq: VRNT) today announced that it has named the City of Hamilton in Ontario, Canada as the top Engage Global Customer Award winner in the Government and Public Sector category. The honor was presented at the Verint Engage 2016 Global Customer Conference that is taking place this week at the Hilton Chicago.

 

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Press Release

Verint Presents City of Hamilton, Ontario with Top Government and Public Sector Customer Award

Tue Jun 28, 2016

Organization Receives Outstanding Citizen Service Honor at Engage Customer Conference

MELVILLE, N.Y., June 28, 2016Verint® Systems Inc. (Nasdaq: VRNT) today announced that it has named the City of Hamilton in Ontario, Canada as the top Engage Global Customer Award winner in the Government and Public Sector category. The honor was presented at the Verint Engage 2016 Global Customer Conference that is taking place this week at the Hilton Chicago.

Terry Quinn, director, service channel integration, City of Hamilton, received this honor for customer experience improvements using Verint's web services, integrated knowledge management solution and extensive script flow. With knowledge articles created using the Verint solution linked to call-specific script flows, the City's citizen service representatives are guided through subject specific content, as well as next steps based on information provided by callers. This fluid process helps its staff to effectively respond to the wide variety of inquiries and service requests received by the municipality. In addition, the solution automatically classifies calls, creating detailed data for reporting and analysis.

Leveraging these solutions, the City of Hamilton anticipates that, over time, there will be a reduction in training time and improved responsiveness in call handling. This supports the City of Hamilton's goal of sensational service.

"This outstanding Engage Global Customer Award goes to an organization focused on driving customer engagement and enhancing the customer/citizen experience, while applying the same principles to its own operations as it relates to enriching interactions, improving processes and optimizing the workforce," says Ryan Hollenbeck, senior vice president, global marketing, Verint. "We're delighted to honor the City of Hamilton for the example it sets in making a difference across its community and advancing the way it serves citizens."

About Engage 2016

The Verint Engage Global Customer Conference is dedicated to exploring the drive toward customer engagement optimization; the critical roles an organization's contact center, branch and back-office operations departments play in shaping the customer experience; the opportunities and challenges the industry holds; and key trends and practices for achieving business goals and competitive advantage. Learn more by clicking here.

Über Verint Systems Inc.

Verint® (Nasdaq: VRNT) ist ein globaler Marktführer im Bereich der Actionable Intelligence®-Lösungen mit einem Fokus auf der Optimierung der Kundeneinbindung, den Sicherheitsdaten, der Betrugserkennung und -bekämpfung, der Risikominimierung und der Einhaltung von Vorschriften. Aktuell verlassen sich 10.000 Unternehmen in 180 Ländern, darunter über 80 Prozent der Fortune 100-Unternehmen, auf Daten von Verint-Lösungen, um bei ihrer Entscheidungsfindung besser informiert und effektiver zu sein. Learn more about how we’re creating A Smarter World with Actionable Intelligence® at www.verint.com.

Diese Presseinformation enthält zukunftsgerichtete Aussagen, einschließlich Aussagen bezüglich der Erwartungen, Prognosen, Ansichten, Gelegenheiten, Pläne, Strategien, Überzeugungen u. ä., zu Verint Systems Inc. Diese zukunftsgerichteten Aussagen sind nicht als Garantie für zukünftige Leistung zu sehen und beruhen auf den Erwartungen der Geschäftsleitung, die einer Reihe von Risikofaktoren, Unsicherheiten und Annahmen unterliegen. Jeder dieser Aspekte kann zu einer wesentlichen Veränderung der in den zukunftsgerichteten Aussagen ausgedrückten oder implizierten Erwartungen führen. For a detailed discussion of these risk factors, see our Annual Report on Form 10-K for the fiscal year ended January 31, 2016, our Quarterly Report on Form 10-Q for the quarter ended April 30, 2016, and other filings we make with the SEC. Diese in dieser Presseerklärung enthaltenen zukunftsgerichteten Aussagen werden zum Zeitpunkt dieser Presseerklärung gemacht und Verint übernimmt, mit Ausnahme der gesetzlichen Vorgaben, keine Verpflichtung, diese zu aktualisieren oder Gründe zu nennen, warum die tatsächlichen Ergebnisse hiervon abweichen.

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