Verint Introduces Security Intelligence Initiatives to Increase Customer Engagement and Enhance the User Experience

Thu Mai 5, 2016

A Series of U.S.-Based Programs Reinforce Commitment to Cultivating Positive Long-Term Customer and Partner Relationships

MELVILLE, N.Y., Mai 5, 2016 Verint® Systems Inc. (Nasdaq: VRNT) today announced a series of strategic customer engagement initiatives focused on providing world-class service and support to its Security Intelligence customers and partners across the United States. These customer-centric programs leverage networking, education and technology to help further success with Verint solutions and increase customer and partner engagement.

 

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Press Release

Verint Introduces Security Intelligence Initiatives to Increase Customer Engagement and Enhance the User Experience

Thu Mai 5, 2016

A Series of U.S.-Based Programs Reinforce Commitment to Cultivating Positive Long-Term Customer and Partner Relationships

MELVILLE, N.Y., Mai 5, 2016 Verint® Systems Inc. (Nasdaq: VRNT) today announced a series of strategic customer engagement initiatives focused on providing world-class service and support to its Security Intelligence customers and partners across the United States. These customer-centric programs leverage networking, education and technology to help further success with Verint solutions and increase customer and partner engagement.

Introducing Elevate, the New Verint Reference Program

Elevate is a unique and exciting customer advocacy program designed to boost and enhance customer engagement using an online platform that encourages collaboration and the sharing of best practices. Customers of Verint Security Intelligence Solutions—as well as those that leverage the company’s customer engagement optimization solutions—will benefit from a robust forum that enables them to connect and network in an innovative and fun way via an assortment of informational, educational and rewarding advocacy opportunities. Elevate is designed to help users position themselves or their business as an innovative, customer-focused market leader—helping them to elevate their status, brand, and benefits gained from their Verint technology investment. It also delivers opportunities to connect with peers and other industry experts to share experiences, expertise, key learnings and feedback. Incentives for participation are offered in the form of points, which can be redeemed for a wide variety of rewards. Exclusive invitations will be sent to current Verint customers.

Smart Support That Makes It Easy to Engage

Verint Smart Support, a mobile application that empowers users to connect with Verint 24/7, on-demand from any mobile device is being introduced to extend the company’s customer service and support network. It delivers the benefit of remote access to support requests, training collateral, troubleshooting tips, warranty status, architect specifications and more. Verint Smart Support is designed to increase engagement with customers by providing self-service support tools and resources for on-the-go users. Available initially on Android devices in May 2016, the Verint Smart Support application can be downloaded free from the Google Play Store.

Verint vDelivery Transforms How Clients Access Software
In addition, Verint has enhanced its software delivery approach with the introduction of Verint vDelivery, an electronic software fulfillment system that is now available for the latest VMS6.4 Upgrade Kit upgrade. Electronic fulfillment of software is a best practice in today’s market, increasing speed to market, eliminating physical media costs, and proactively pushing updates and patches to customers as needed. This new delivery method is available initially with the Verint VMS6.4 Upgrade Kit and is planned as the standard delivery method for all future software releases.

“Our focus on the delivery of world-class customer service and support is what drives cutting-edge initiatives like these,” says Steve Weller, senior vice president and general manager, Verint Video and Situation Intelligence Solutions. “Using Verint Smart Support and Verint vDelivery are ways we are driving continued collaboration with key stakeholders and engaging in new ways of conducting business within the security intelligence community.”

Über Verint Systems Inc.

Verint® (Nasdaq: VRNT) ist ein globaler Marktführer im Bereich der Actionable Intelligence® Lösungen mit einem Fokus auf der Optimierung der Kundeneinbindung, den Sicherheitsdaten, der Betrugserkennung und -bekämpfung, der Risikominimierung und der Einhaltung von Vorschriften. Aktuell verlassen sich 10.000 Unternehmen in 180 Ländern, darunter über 80 Prozent der Fortune 100-Unternehmen, auf Daten von Verint-Lösungen, um bei ihrer Entscheidungsfindung besser informiert und effektiver zu sein. Learn more about how we’re creating A Smarter World with Actionable Intelligence® at www.verint.com.

This press release contains "forward-looking statements," including statements regarding expectations, predictions, views, opportunities, plans, strategies, beliefs, and statements of similar effect relating to Verint Systems Inc. Diese zukunftsgerichteten Aussagen sind nicht als Garantie für zukünftige Leistung zu sehen und beruhen auf den Erwartungen der Geschäftsleitung, die einer Reihe von Risikofaktoren, Unsicherheiten und Annahmen unterliegen. Jeder dieser Aspekte kann zu einer wesentlichen Veränderung der in den zukunftsgerichteten Aussagen ausgedrückten oder implizierten Erwartungen führen. For a detailed discussion of these risk factors, see our Annual Report on Form 10-K for the fiscal year ended Januar 31, 2016 and other filings we make with the SEC. Diese in dieser Presseerklärung enthaltenen zukunftsgerichteten Aussagen werden zum Zeitpunkt dieser Presseerklärung gemacht und Verint übernimmt, mit Ausnahme der gesetzlichen Vorgaben, keine Verpflichtung, diese zu aktualisieren oder Gründe zu nennen, warum die tatsächlichen Ergebnisse hiervon abweichen.

VERINT, ACTIONABLE INTELLIGENCE, MAKE BIG DATA ACTIONABLE, CUSTOMER-INSPIRED EXCELLENCE, INTELLIGENCE IN ACTION, IMPACT 360, WITNESS, VERINT VERIFIED, KANA, LAGAN, VOVICI, GMT, VICTRIO, AUDIOLOG, CONTACT SOLUTIONS, ENTERPRISE INTELLIGENCE SOLUTIONS, SECURITY INTELLIGENCE SOLUTIONS, VOICE OF THE CUSTOMER ANALYTICS, NEXTIVA, EDGEVR, RELIANT, VANTAGE, STAR-GATE, ENGAGE, CYBERVISION, FOCALINFO, SUNTECH und VIGIA sind Marken oder eingetragene Marken von Verint Systems Inc. oder ihrer Tochtergesellschaften. Andere erwähnte Markenzeichen sind Eigentum ihrer jeweiligen Besitzer.

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