Verint Holds Market Share Lead in Largest Number of Categories in Latest DMG Consulting Workforce Optimization Report

Tue Jun 14, 2016

Positions Company as Frontrunner in Cloud WFO, Voice Recording, Quality Management, and Branch/Back-Office Categories

Takes Commanding Market Share Leadership Across Europe, Asia Pacific and the Rest of World (CALA and MEA)

MELVILLE, N.Y., June 14, 2016Verint® Systems Inc. (Nasdaq: VRNT) today announced that it has been named a leader in DMG Consulting LLC’s new 2016 Contact Center Workforce Optimization (WFO) Market Share Report. The company’s extensive lead across multiple categories throughout the research reinforces the breadth of its Customer Engagement Optimization portfolio and commitment to helping organizations drive operational efficiency, customer loyalty, revenue and compliance, while mitigating risk in the contact center and throughout the enterprise.

 

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Press Release

Verint Holds Market Share Lead in Largest Number of Categories in Latest DMG Consulting Workforce Optimization Report

Tue Jun 14, 2016

Positions Company as Frontrunner in Cloud WFO, Voice Recording, Quality Management, and Branch/Back-Office Categories

Takes Commanding Market Share Leadership Across Europe, Asia Pacific and the Rest of World (CALA and MEA)

MELVILLE, N.Y., June 14, 2016Verint® Systems Inc. (Nasdaq: VRNT) today announced that it has been named a leader in DMG Consulting LLC’s new 2016 Contact Center Workforce Optimization (WFO) Market Share Report. The company’s extensive lead across multiple categories throughout the research reinforces the breadth of its Customer Engagement Optimization portfolio and commitment to helping organizations drive operational efficiency, customer loyalty, revenue and compliance, while mitigating risk in the contact center and throughout the enterprise.

  • Top in Cloud: The firm named Verint the first-place vendor in the category of cloud/hosted SaaS solutions. Verint offers a host of compelling cloud solutions for Customer Engagement Optimization, while also providing customers with traditional and/or transitional options that include on-premises, hybrid cloud and SaaS—giving them the option to select the model that best suits their needs.
  • Proven Solutions: Holding a strong lead in the WFO and recording category (44%) is just one sector where Verint exceled in the DMG market analysis. Verint also was cited as the dominate vendor in QM/QA (43,8%), voice recording solutions (52,2%), non-contact center recording applications (74,7%), and WFO solutions for back office and branch environments (64,3%).
  • Global Leadership: With 35,6% market share in the North America category, DMG Consulting notes that the company has extended its leadership around the globe—where it is a dominate player in Europe (53%), Asia Pacific (64%) and Rest-of-World (69,3%; accounting for the CALA and MEA regions).

"Verint continues to build momentum around enterprise workforce optimization solutions, and being named the WFO and recording solutions market leader by DMG Consulting cements our leadership position across multiple technologies, delivery models and regions," says Elan Moriah, president, Verint Enterprise Intelligence Solutions and Video and Situation Intelligence Solutions. "In addition, the report highlights our focus on innovation in customer engagement."

Über Verint Systems Inc.

Verint® (Nasdaq: VRNT) ist ein globaler Marktführer im Bereich der Actionable Intelligence® Lösungen mit einem Fokus auf der Optimierung der Kundeneinbindung, den Sicherheitsdaten, der Betrugserkennung und -bekämpfung, der Risikominimierung und der Einhaltung von Vorschriften. Aktuell verlassen sich 10.000 Unternehmen in 180 Ländern, darunter über 80 Prozent der Fortune 100-Unternehmen, auf Daten von Verint-Lösungen, um bei ihrer Entscheidungsfindung besser informiert und effektiver zu sein. Learn more about how we’re creating A Smarter World with Actionable Intelligence® at www.verint.com.

This press release contains "forward-looking statements," including statements regarding expectations, predictions, views, opportunities, plans, strategies, beliefs, and statements of similar effect relating to Verint Systems Inc. Diese zukunftsgerichteten Aussagen sind nicht als Garantie für zukünftige Leistung zu sehen und beruhen auf den Erwartungen der Geschäftsleitung, die einer Reihe von Risikofaktoren, Unsicherheiten und Annahmen unterliegen. Jeder dieser Aspekte kann zu einer wesentlichen Veränderung der in den zukunftsgerichteten Aussagen ausgedrückten oder implizierten Erwartungen führen. For a detailed discussion of these risk factors, see our Annual Report on Form 10-K for the fiscal year ended January 31, 2016, our Quarterly Report on Form 10-Q for the quarter ended April 30, 2016, and other filings we make with the SEC. Diese in dieser Presseerklärung enthaltenen zukunftsgerichteten Aussagen werden zum Zeitpunkt dieser Presseerklärung gemacht und Verint übernimmt, mit Ausnahme der gesetzlichen Vorgaben, keine Verpflichtung, diese zu aktualisieren oder Gründe zu nennen, warum die tatsächlichen Ergebnisse hiervon abweichen.

VERINT, ACTIONABLE INTELLIGENCE, MAKE BIG DATA ACTIONABLE, CUSTOMER-INSPIRED EXCELLENCE, INTELLIGENCE IN ACTION, IMPACT 360, WITNESS, VERINT VERIFIED, KANA, LAGAN, VOVICI, GMT, VICTRIO, AUDIOLOG, CONTACT SOLUTIONS, ENTERPRISE INTELLIGENCE SOLUTIONS, SECURITY INTELLIGENCE SOLUTIONS, VOICE OF THE CUSTOMER ANALYTICS, NEXTIVA, EDGEVR, RELIANT, VANTAGE, STAR-GATE, ENGAGE, CYBERVISION, FOCALINFO, SUNTECH und VIGIA sind Marken oder eingetragene Marken von Verint Systems Inc. oder ihrer Tochtergesellschaften. Andere erwähnte Markenzeichen sind Eigentum ihrer jeweiligen Besitzer.

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