Verint Engagement Management Solutions Earn Multiple Industry Honors

Wed Jul 27, 2016

Company’s Engagement Management Solution Set, Including Community and Knowledge Management Solutions, Receive CSS World, CEO World and CRM Excellence Awards

MELVILLE, N.Y., Juli 27, 2016Verint® Systems Inc. (Nasdaq: VRNT) today announced that its Engagement Management solutions have been recognized with multiple industry awards. These honors reinforce the growing importance of communities, knowledge management and the need for a holistic suite of solutions for omnichannel customer engagement.

 

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Press Release

Verint Engagement Management Solutions Earn Multiple Industry Honors

Wed Jul 27, 2016

Company’s Engagement Management Solution Set, Including Community and Knowledge Management Solutions, Receive CSS World, CEO World and CRM Excellence Awards

MELVILLE, N.Y., Juli 27, 2016Verint® Systems Inc. (Nasdaq: VRNT) today announced that its Engagement Management solutions have been recognized with multiple industry awards. These honors reinforce the growing importance of communities, knowledge management and the need for a holistic suite of solutions for omnichannel customer engagement.

Customer Sales and Service World Awards
The 2016 Customer Sales and Service (CSS) World Awards named Verint Engagement Management as a gold winner in its “business, products, upgrades, solutions and innovations” category. The solution set—which includes case management, knowledge management, employee desktop, email management, live chat, co-browse, social engagement, web self-service and communities—was recognized for delivering a unified platform that adds strength and depth to a company’s customer service capabilities and supports the delivery of exceptional, omnichannel experiences through better outcomes with less effort.

CEO World Awards
Verint’s Telligent Community received the gold honor in the 2016 CEO World Awards, a program that acknowledges the world’s best in leadership, innovation, organizational performance, new products and services. The solution received the award in the “new products, upgrades and innovations in information technology software” category, where it was recognized for providing complete community applications for customer and employee collaboration and engagement via mobile application and browser formats.

CUSTOMER Magazine’s CRM Excellence Award

Verint Knowledge Management was selected by CUSTOMER magazine as a recipient of its CRM Excellence Award based on the solution’s ability to help extend and expand customer relationships. Using context to deliver the right knowledge to users in the contact center and to customers through self-service channels, the software provides employees with the tools they need to deliver exceptional service, heighten first-contact resolution, improve the consistency and quality of answers, enhance compliance with regulations and company processes, and reduce staff training time.

“Consumers have made it clear that they value easy access to information in order to self-serve, collaborate with others, and gain rapid responses to the information and answers they seek. That’s why it’s become more important now than ever for organizations to simplify customer service complexities to deliver seamless interactions and better outcomes with less effort,” says Nancy Treaster, senior vice president and general manager, strategic operations, Verint Enterprise Intelligence Solutions. “Verint’s best-in-class Engagement Management solutions address this reality head on by driving collaboration and integrating knowledge, data, process and channels, while enhancing engagement and customer experiences through personalized, consistent and contextual service.”

Über Verint Systems Inc.

Verint® (Nasdaq: VRNT) ist ein globaler Marktführer im Bereich der Actionable Intelligence® Lösungen mit einem Fokus auf der Optimierung der Kundeneinbindung, den Sicherheitsdaten, der Betrugserkennung und -bekämpfung, der Risikominimierung und der Einhaltung von Vorschriften. Aktuell verlassen sich 10.000 Unternehmen in 180 Ländern, darunter über 80 Prozent der Fortune 100-Unternehmen, auf Daten von Verint-Lösungen, um bei ihrer Entscheidungsfindung besser informiert und effektiver zu sein. Learn more about how we’re creating A Smarter World with Actionable Intelligence® at www.verint.com.

Diese Presseinformation enthält zukunftsgerichtete Aussagen, einschließlich Aussagen bezüglich der Erwartungen, Prognosen, Ansichten, Gelegenheiten, Pläne, Strategien, Überzeugungen u. ä., zu Verint Systems Inc. Diese zukunftsgerichteten Aussagen sind nicht als Garantie für zukünftige Leistung zu sehen und beruhen auf den Erwartungen der Geschäftsleitung, die einer Reihe von Risikofaktoren, Unsicherheiten und Annahmen unterliegen. Jeder dieser Aspekte kann zu einer wesentlichen Veränderung der in den zukunftsgerichteten Aussagen ausgedrückten oder implizierten Erwartungen führen. In unserem Jahresbericht auf dem Formular 10-K für das Geschäftsjahr bis Januar 31, 2016, unserem Quartalsbericht auf dem Formular 10-Q für das Quartal bis April 30, 2016 und in anderen Berichten, die wir bei der SEC eingereicht haben, werden diese Risikofaktoren detailliert erläutert. Diese in dieser Presseerklärung enthaltenen zukunftsgerichteten Aussagen werden zum Zeitpunkt dieser Presseerklärung gemacht und Verint übernimmt, mit Ausnahme der gesetzlichen Vorgaben, keine Verpflichtung, diese zu aktualisieren oder Gründe zu nennen, warum die tatsächlichen Ergebnisse hiervon abweichen.

VERINT, ACTIONABLE INTELLIGENCE, MAKE BIG DATA ACTIONABLE, CUSTOMER-INSPIRED EXCELLENCE, INTELLIGENCE IN ACTION, IMPACT 360, WITNESS, VERINT VERIFIED, KANA, LAGAN, VOVICI, GMT, VICTRIO, AUDIOLOG, CONTACT SOLUTIONS, ENTERPRISE INTELLIGENCE SOLUTIONS, SECURITY INTELLIGENCE SOLUTIONS, VOICE OF THE CUSTOMER ANALYTICS, NEXTIVA, EDGEVR, RELIANT, VANTAGE, STAR-GATE, ENGAGE, CYBERVISION, FOCALINFO, SUNTECH und VIGIA sind Marken oder eingetragene Marken von Verint Systems Inc. oder ihrer Tochtergesellschaften. Andere erwähnte Markenzeichen sind Eigentum ihrer jeweiligen Besitzer.

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