Verint Cited for Innovation and Leadership in Interaction Recording

Tue May 10, 2016

More Customers Worldwide Deriving Actionable Intelligence from Verint Call Recording Solutions

Speech Analytics Brings Even More Functionality for Smart Capture and Decisioning

MELVILLE, N.Y., May 10, 2016Verint® Systems Inc. (Nasdaq: VRNT) today announced industry analyst research citing the company for its continued worldwide leadership in recording solutions—an important anchor solution for any organization’s contact center, enterprise compliance and overall customer engagement optimization strategy. For companies looking to enhance compliance, reduce liability, adhere to industry standards, expedite dispute resolution and increase operational effectiveness, Verint provides a broad portfolio of solutions to automate the capture and analysis of recorded customer interactions and enable timelier, more informed decision making.

 

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Press Release

Verint Cited for Innovation and Leadership in Interaction Recording

Tue May 10, 2016

More Customers Worldwide Deriving Actionable Intelligence from Verint Call Recording Solutions

Speech Analytics Brings Even More Functionality for Smart Capture and Decisioning

MELVILLE, N.Y., May 10, 2016Verint® Systems Inc. (Nasdaq: VRNT) today announced industry analyst research citing the company for its continued worldwide leadership in recording solutions—an important anchor solution for any organization’s contact center, enterprise compliance and overall customer engagement optimization strategy. For companies looking to enhance compliance, reduce liability, adhere to industry standards, expedite dispute resolution and increase operational effectiveness, Verint provides a broad portfolio of solutions to automate the capture and analysis of recorded customer interactions and enable timelier, more informed decision making.

A Recognized Innovator in Recording Solutions

Verint has long been recognized as a leader and innovator in recording solutions. Holding more than 200 patents and patent applications in this area, it has thousands of customers around the world leveraging these capabilities to support their quality, operational effectiveness and compliance requirements.

According to industry analyst firm Pelorus Associates, Verint is the market leader in contact center recording and contact center software and services worldwide.1 In addition, data in DMG Consulting LLC’s 2015/2016 Workforce Optimization Product and Market Report cites that “Verint continued to be the dominant competitor in the voice recording sector during the first half of 2015 accounting for 53,7% of the market.”2

Donna Fluss, president of DMG Consulting, notes, “In today’s world of high-speed distributed networks and software-only applications, recording solutions have to be highly scalable, flexible, secure and capable of capturing and centralizing the management of interactions, regardless of where employees are based. Multi-channel recording is a must, as it is essential for an organization to ‘see’ what is happening in all of the channels in which customers and prospects interact with them.”3

Advancements and Drivers Taking Recording to New Heights

Over the past year, Verint has continued to further advance its recording architecture by embedding real-time analytics to automate manual tagging and call dispositioning methods that can accelerate retrieval of relevant calls and save up to 90 percent of call review time with content-driven visualized playback. Ongoing serviceability and maintenance are also easier with enhancements that deliver peace of mind and lower total cost of ownership. Using Verint Speech Analytics, organizations can gain unbiased insights to guide and elevate recording and subsequent customer engagement processes. In addition to traditional recording, the company offers a host of advanced solutions, including PCI and regulatory compliance, and AES-256 recording encryption.

Compliance Requirements Driving Demand and Adoption

As industry and market research examines the recording market, compliance continues to be cited as a critical and key trend for 2016.

Notes Dick Bucci, principal, Pelorus Associates, “Compliance will continue to be a powerful driver of new purchases and system upgrades. The legal landscape for call recording consists of numerous state and federal laws and industry mandates. Yet while laws do not always specify a requirement to record interactions, voice and data recordings are very valuable for monitoring compliance and identifying potential exposures.”4

Über Verint Systems Inc.
Verint® (Nasdaq: VRNT) ist ein globaler Marktführer im Bereich der Actionable Intelligence® Lösungen mit einem Fokus auf der Optimierung der Kundeneinbindung, den Sicherheitsdaten, der Betrugserkennung und -bekämpfung, der Risikominimierung und der Einhaltung von Vorschriften. Aktuell verlassen sich 10.000 Unternehmen in 180 Ländern, darunter über 80 Prozent der Fortune 100-Unternehmen, auf Daten von Verint-Lösungen, um bei ihrer Entscheidungsfindung besser informiert und effektiver zu sein. Learn more about how we’re creating A Smarter World with Actionable Intelligence® at www.verint.com.

Sources: 1,4 Pelorus Associates, 2015 World Contact Center Interaction Recording Systems Market, May 2015. 2-3 DMG Consulting LLC, 2015/2016 Workforce Optimization Product and Market Report, December 2015.

This press release contains "forward-looking statements," including statements regarding expectations, predictions, views, opportunities, plans, strategies, beliefs, and statements of similar effect relating to Verint Systems Inc. Diese zukunftsgerichteten Aussagen sind nicht als Garantie für zukünftige Leistung zu sehen und beruhen auf den Erwartungen der Geschäftsleitung, die einer Reihe von Risikofaktoren, Unsicherheiten und Annahmen unterliegen. Jeder dieser Aspekte kann zu einer wesentlichen Veränderung der in den zukunftsgerichteten Aussagen ausgedrückten oder implizierten Erwartungen führen. For a detailed discussion of these risk factors, see our Annual Report on Form 10-K for the fiscal year ended January 31, 2016 and other filings we make with the SEC. Diese in dieser Presseerklärung enthaltenen zukunftsgerichteten Aussagen werden zum Zeitpunkt dieser Presseerklärung gemacht und Verint übernimmt, mit Ausnahme der gesetzlichen Vorgaben, keine Verpflichtung, diese zu aktualisieren oder Gründe zu nennen, warum die tatsächlichen Ergebnisse hiervon abweichen.

VERINT, ACTIONABLE INTELLIGENCE, MAKE BIG DATA ACTIONABLE, CUSTOMER-INSPIRED EXCELLENCE, INTELLIGENCE IN ACTION, IMPACT 360, WITNESS, VERINT VERIFIED, KANA, LAGAN, VOVICI, GMT, VICTRIO, AUDIOLOG, CONTACT SOLUTIONS, ENTERPRISE INTELLIGENCE SOLUTIONS, SECURITY INTELLIGENCE SOLUTIONS, VOICE OF THE CUSTOMER ANALYTICS, NEXTIVA, EDGEVR, RELIANT, VANTAGE, STAR-GATE, ENGAGE, CYBERVISION, FOCALINFO, SUNTECH und VIGIA sind Marken oder eingetragene Marken von Verint Systems Inc. oder ihrer Tochtergesellschaften. Andere erwähnte Markenzeichen sind Eigentum ihrer jeweiligen Besitzer.

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