Verint Awards Atento Top Commercial Sector Customer Award

Tue Jun 28, 2016

Organization Receives Outstanding Customer Service Honor at Verint Global Conference

Leader in Customer Relationship Management and BPO Services, Atento Recognized for Excellence in Processes and Operations Management

MELVILLE, N.Y., June 28, 2016Verint® Systems Inc. (Nasdaq: VRNT) today announced that it has named Atento the top Engage Global Customer Award winner in the Commercial category. This honor was presented at the Verint Engage™ 2016 Global Customer Conference taking place this week at the Hilton Chicago.

 

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Press Release

Verint Awards Atento Top Commercial Sector Customer Award

Tue Jun 28, 2016

Organization Receives Outstanding Customer Service Honor at Verint Global Conference

Leader in Customer Relationship Management and BPO Services, Atento Recognized for Excellence in Processes and Operations Management

MELVILLE, N.Y., June 28, 2016Verint® Systems Inc. (Nasdaq: VRNT) today announced that it has named Atento the top Engage Global Customer Award winner in the Commercial category. This honor was presented at the Verint Engage™ 2016 Global Customer Conference taking place this week at the Hilton Chicago.

Atento, a leading provider of customer relationship management and business process outsourcing services (CRM/BPO) in Latin America, and one of the top three providers worldwide, was recognized for its process focus, organization design, and consistent execution across the entire operations lifecycle to deliver the best customer experience. Atento has exceled in the use of innovative technology, leveraging Verint Workforce Optimization™ (WFO) software in its operations to optimize processes—such as scheduling, resource pooling and real-time quality monitoring. A fundamental component of the company's approach to operations excellence is Atento's industry-leading global network of command centers, which drives operational discipline and key processes across 100 customer relationship centers in 14 countries. These hubs centralize and standardize work and integrate projects into the centers through Atento's global network.

"At Atento, we're committed to using the best technology designed to enhance the performance of our operation and deliver outstanding value to our clients," says Michael Flodin, chief operating officer, Atento. "Receiving the Engage Global Customer Award in the Commercial category from Verint is a great achievement for us this year. We're thrilled to be recognized for our efforts in bringing business value and innovation to our clients and their customers."

"This outstanding Engage Global Customer Award goes to an organization that is considered a ‘great place to work' by employees worldwide, as well as a leader in the provision of CRM BPO services and solutions in Latin America. Contributing to this success is Atento's ability to integrate technology as part of its human resource processes and workforce optimization," says Ryan Hollenbeck, senior vice president, global marketing, Verint. "We're delighted to honor Atento for its leadership in establishing and managing superior customer service delivery standards across its global network."

To learn more about these solutions, visit verint.com.

About Engage 2016

The Verint Engage Global Customer Conference is dedicated to exploring the drive toward customer engagement optimization; the critical roles an organization's contact center, branch and back-office operations departments play in shaping the customer experience; the opportunities and challenges the industry holds; and key trends and practices for achieving business goals and competitive advantage. Learn more by clicking here.

Über Verint Systems Inc.

Verint® (Nasdaq: VRNT) ist ein globaler Marktführer im Bereich der Actionable Intelligence®-Lösungen mit einem Fokus auf der Optimierung der Kundeneinbindung, den Sicherheitsdaten, der Betrugserkennung und -bekämpfung, der Risikominimierung und der Einhaltung von Vorschriften. Aktuell verlassen sich 10.000 Unternehmen in 180 Ländern, darunter über 80 Prozent der Fortune 100-Unternehmen, auf Daten von Verint-Lösungen, um bei ihrer Entscheidungsfindung besser informiert und effektiver zu sein. Learn more about how we're creating A Smarter World with Actionable Intelligence® at www.verint.com.

This press release contains "forward-looking statements," including statements regarding expectations, predictions, views, opportunities, plans, strategies, beliefs, and statements of similar effect relating to Verint Systems Inc. Diese zukunftsgerichteten Aussagen sind nicht als Garantie für zukünftige Leistung zu sehen und beruhen auf den Erwartungen der Geschäftsleitung, die einer Reihe von Risikofaktoren, Unsicherheiten und Annahmen unterliegen. Jeder dieser Aspekte kann zu einer wesentlichen Veränderung der in den zukunftsgerichteten Aussagen ausgedrückten oder implizierten Erwartungen führen. For a detailed discussion of these risk factors, see our Annual Report on Form 10-K for the fiscal year ended January 31, 2016, our Quarterly Report on Form 10-Q for the quarter ended April 30, 2016, and other filings we make with the SEC. Diese in dieser Presseerklärung enthaltenen zukunftsgerichteten Aussagen werden zum Zeitpunkt dieser Presseerklärung gemacht und Verint übernimmt, mit Ausnahme der gesetzlichen Vorgaben, keine Verpflichtung, diese zu aktualisieren oder Gründe zu nennen, warum die tatsächlichen Ergebnisse hiervon abweichen.

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